Refund policy

Return & Refund Policy

At Mystery Squishy, your satisfaction is our priority! Please read our return and refund guidelines below:

1. Returns

• Due to the nature of mystery boxes, we generally cannot accept returns for opened boxes.
• If your item arrives damaged or defective, please contact us within 7 days of delivery.

2. Refunds

• Approved refund requests will be processed within 5–7 business days.
• Refunds are issued via the original payment method.
• Shipping fees are non-refundable, except in cases where we made an error with your order.

3. Exchanges

• If your squishy arrives damaged or you receive the wrong item, we can offer a replacement at no extra cost.

4. How to Contact Us

• For any issues with your order, please email us at support@mysterysquishy.com. Include your order number.

5. Exceptions

• Personalized items, final sale items, or opened mystery boxes cannot be returned.

Thank you for shopping with Mystery Squishy! We’re committed to making every unboxing experience fun and worry-free.